Standing behind every item we sell, we understand that you may change your mind about the ring or item. If you are not 100% satisfied with your order, you may return it in its original, unworn condition within 30 days, for a full refund or exchange.
- Please contact our customer service department at (214) 655-8822.
- Inform the representative that you intend to return an item.
- You will then receive an email with a prepaid, insured FedEx or UPS label, with instructions on how to properly secure your items to be returned.
- Take the package to you nearest shipping facility. If you need shipping supplies FedEx or UPS will assist you.
- We should receive the package within 48 hours (excluding holidays and weekends).
- Your refund will be processed within 2 weeks and will be paid in the same method as the original purchase. Bank wires will be receiving a company check.
Return Terms and conditions
Items returned without a RQ number, items shipped outside the 30-day return privilege, or uninsured packages will not be accepted.
Items returns must be in new and unworn condition to receive a refund. Items showing wear will not be accepted.
Paper work such as documents or certificates must be returned with the merchandise to receive the refund. Lost certificates will have to be replaced and a $300 charge will be deducted from the return.
If you have questions, please call one of our representatives at (214) 655-8822.